CycleCloud 5.5.6 and later has a command to send logs and system information to Cycle Computing. From the CycleCloud installation directory, run: ./cycle_server report_error
This will send CycleServer logs, installed component information, and non-identifying system information to a secure Amazon S3 bucket only readable by Cycle Computing’s support team. The output includes a unique identifier string for you to send in your support ticket, for example: aa996e40-29c3-4eb8-910a-a2237371f73c
If your server cannot reach S3 directly, you can use the --no-upload option. This will write a zip file called error_report.zip to your CycleCloud installation directory which you can send to us via other methods.