FAQ

How do I use the automatic error report mechanism?
CycleCloud 5.5.6 and later has a command to send logs and system information to Cycle Computing. From the CycleCloud installation directory, run: ./...
Fri, 23 Sep, 2016 at 9:39 AM
How do I update my CycleCloud license?
You will receive a license code from Cycle Computing support or from your sales representative. To install the new license, go to the CycleCloud web in...
Fri, 23 Sep, 2016 at 9:49 AM
How do I use s3stash?
s3stash is a tool provided by Cycle Computing to allow customers to share large files with us securely. Cycle Computing support provides s3stash builds fo...
Fri, 23 Sep, 2016 at 9:45 AM
How do I add a nodearray to an existing cluster?
Adding additional nodearrays to an existing CycleCloud cluster is a four step process: Update your cluster template to include a n...
Mon, 3 Oct, 2016 at 2:34 PM
How do I submit jobs to a second nodearray?
By default, jobs submitted to a CycleCloud cluster will request cores from the noderray called “execute”. If a job requires a different nodearray (for exa...
Mon, 3 Oct, 2016 at 2:30 PM
How do I install a second CycleCloud on the same machine?
Running multiple instances of CycleCloud on the same machine is supported, but requires some slight modifications to the configuration files before ...
Mon, 3 Oct, 2016 at 3:39 PM
How do I get an existing EBS volume to persist through a terminate/start cycle?
EBS volumes are deleted on termination by default.  To make them persist, you need to flag them with Persistent=true in the cluster template.   ...
Mon, 3 Oct, 2016 at 5:50 PM
How do I disable HealthCheck on a node?
The HealthCheck service is a mechanism provided by CycleCloud to terminate any instances in an undesired state. The most common of these is when a node fa...
Mon, 3 Oct, 2016 at 3:35 PM
GridEngine job goes immediately into an Eqw state after trying to run
A common occurrence seen on GridEngine clusters is a job that goes immediately from the running state back to Eqw. The best place to check for the reas...
Mon, 3 Oct, 2016 at 3:37 PM
Can't login after upgrading to 6.x
Due to a change in LDAP configuration options, upgrading from CycleServer 5.x to 6.x causes authentication through the UI to break.  Follow these steps to r...
Tue, 28 Mar, 2017 at 10:44 AM